Introduction: We, at  Gravity bath Private Limited,  express our heartfelt gratitude for your continued trust in our brand. Since our establishment in 2006, we have become a leading provider of high-quality bathroom fittings and accessories. Our mission is to design products that blend functionality and style seamlessly, catering to both residential and commercial needs.

All products sold by Gravity Bath in India are covered by a warranty against manufacturing defects and poor workmanship for the specified duration. The warranty for surface color issues (such as black, white, or gold finishes) is limited to two year from the date of purchase.

Warranty Coverage and Conditions:

1. Product Coverage:

Gravity Bath products are designed for longevity. However, proper installation by skilled technicians and regular maintenance are essential for optimal performance. Failure to adhere to these guidelines may result in voiding the warranty.

2. Maintenance Guidelines:

• iIt is important to clean and maintain your products regularly. Use a soft sponge and mild cleaning solution to prevent scaling or stains. Avoid using harsh chemicals or abrasive materials, which could damage the finish or surface of the products..
•  For faucets, clean the aerators periodically to ensure optimal water flow..
•  The quality of the water (preferably below 300–400 ppm hardness) plays a significant role in both the hygiene and durability of the product. Water with high mineral content may damage the product’s surface or functionality over time.
• iIf cleaning bathroom tiles with chemicals, ensure that faucets are covered to protect them from corrosive acid vapors that can tarnish the surface.

3. Installation Guidelines:

All installation work should be carried out by certified technicians to ensure compliance with the product specifications. Incorrect or unprofessional installation may result in damage not covered by this warranty.

4. Exclusions from Warranty:

• Normal wear and tear, product misuse, negligence, improper maintenance, or improper water pressure..
• Any damage caused by installation errors or the use of abrasive or corrosive cleaning agents.
• Damage resulting from factors beyond Gravity Bath's control, including excessive water pressure, external elements, or Acts of God.

5. Warranty Claim Procedure:

• To initiate a warranty claim, please contact our Customer Care team at info@gravitybath.com. Ensure that you provide proof of purchase (invoice or bill)..
• Claims must be reported within the warranty period and will be assessed by Gravity Bath technicians.
• For products installed beyond the municipal limits of our authorized service centers, the customer will bear all travel and incidental costs of the technicians dispatched for repairs.

6. Replacement and Repairs:

• Any defective part, at Gravity Bath’s discretion, may be replaced with new or refurbished parts. The warranty period for the repaired or replaced part will continue for the remaining period of the original warranty.
• In case a product model has been discontinued, it will be replaced with a similar product or one of equivalent value..

Care Instructions for Specific Products:

• CP Fittings (Faucets): Clean frequently to avoid scaling. Ensure proper water pressure between 0.5 kg/cm² to 5.0 kg/cm² for optimal performance..
• Sanitaryware Products: Handle with care to avoid cracking or chipping. Avoid over-tightening or using harsh cleaners.
• Kitchen Sinks: After installation, cover the sink to avoid exposure to construction dust and chemicals.
• Sensor Products: Clean gently and avoid using water directly on sensors. Regularly check the power supply and change batteries as needed.