Return & Exchange Policy

Return Eligibility

If you purchase a product from the Gravity Website, we provide an easy return policy within 7 days from the date of the Invoice, so the things you purchase are returnable at your convenience.

• Unused and in their original packaging.
• Free from any alterations or damages.

Return Process

To initiate a return:

• To initiate a return, visit the Customer Service section on our website and create a return request.
• We will arrange a pickup within 3–4 business days.
• Please pack the items securely and remove all old labels from the package.
• Once we receive the items, they will be inspected. If the return is approved, the refund will be processed within 7–12 business days.
• If you purchased our products through another online shopping platform, their return policy will apply.
• Shipping charges are non-refundable in case of product returns.

Refunds

• Refunds will be credited to the original method of payment.
• For COD orders, refunds will be issued in the form of a Gravity Bath Wallet credit, valid for one year.
• Refund times are subject to the issuing bank’s policies and processing times.

Exchanges

• You may exchange items within 7 days of delivery. To do so, visit your account, select the item for exchange, and choose the replacement product.
• For COD orders, refunds will be issued in the form of a Gravity Bath Wallet credit, valid for one year.
• If the replacement product costs less, the difference will be issued as store credit. If the cost is higher, the additional amount will be charged.
  

Cancellation Policy

• If you wish to cancel an order, you can log in to your Gravity Account and cancel within 24 hours from the date of placing your order.
• Cancellations will not be accepted once the purchase has been dispatched.
• Once your order is dispatched, you can receive the order and opt for a return in case you do not wish to keep the product.