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Return & Exchange Policy

Return Eligibility

We accept returns within 7 days of receiving your order. To qualify for a return, items must be:

  • Unused and in their original packaging.
  • Free from any alterations or damages.

Return Process

To initiate a return:

  • Visit the Customer Service section on our website and create a return request.
  • We will arrange for the return pickup within 2-4 business days.
  • Pack the items securely and ensure all old labels are removed from the package.
  • Upon receiving the items, we will inspect them, and if the return is approved, refunds will be processed within 7-12 business days.

Refunds

  • Refunds will be credited to the original method of payment.
  • For COD orders, refunds will be issued in the form of a Gravity Bath Wallet credit, valid for one year.
  • Refund times are subject to the issuing bank’s policies and processing times.

Exchanges

  • You may exchange items within 7 days of delivery. To do so, visit your account, select the item for exchange, and choose the replacement product.
  • For COD orders, refunds will be issued in the form of a Gravity Bath Wallet credit, valid for one year.
  •  If the replacement product costs less, the difference will be issued as store credit. If the cost is higher, the additional amount will be charged.

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