Our Returns/Cancelled/Refund Policy

Cancellation, Return/Refund, Exchange

All orders are eligible for return and we strive to process the same in the promised timelines by our delivery partners. You may experience some delays owing to regional logistical issues due to COVID 19.

What is Purvaja’s Cancellation Policy?

All orders are eligible for cancellation when they are in packed/shipped status or as long as the cancellation option is available.

How can I cancel my order?

Can I change the shipping address of my order after it has been placed?

Yes, you can change the shipping address of your order under the 'change address' option, which is available under the 'My order' section, before we have processed (packed) it.

Do I get a credit note for replaced goods?

Yes, you can change the shipping address of your order under the 'change address' option, which is available under the 'My order' section, before we have processed (packed) it.

Can I Return or Exchange the ordered products?

There are two ways to return or exchange the product :

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

The courier charge amount mentioned on the receipt should not overshoot the sender-destination-service combination and shall be cross-checked with the courier company. Kindly pack the items securely to prevent any loss or damage during transit.

For exchange, a single product cannot be exchanged for multiple products. Exchange can be initiated for 1 time per order.

How can I place a return request for products ordered?

You can place a 'Return Request' under the 'My Orders' section of main menu

Choose the product you want to return

Click on 'Return/Exchange' option

Select the reason for return. Please note that selecting the right reason for return will help us serve you better

Click on 'Submit' and you are done

Please Note: Return can be initiated for 1 time per order. Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.

There are two ways to return the product :

Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self-ship through India speed post or a reliable courier service & we will credit the shipping costs in your Purvaja Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on (customer care email id)  giving your order id to help us track your order

The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the courier company

kindly pack the items securely to prevent any loss or damage during transit.

You can send the return to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the Warehouse Manager, address details can be found on your order invoice.

Return pick-up is available only at the address on which the product was delivered. Our courier partner will try a maximum of 2 attempt

In case for any reason the consignee is unavailable or uncontactable during the time of pickup, the pickup request will get auto cancelled, and we would not be able to pick up the products further.

In case of pick up request being auto cancelled - Self - Ship Option is still available to the customer - this must be 7 days from the date of delivery

Address for Self shipment:

Contact Number-8951743100

Contact Number-8951743100

In case of any queries regarding this, please reach us at (customer care email id) or call us on <Phone Number>, Monday to Saturday between 10:30AM to 5:30PM.

Where should I self-ship the Returns?

You can send the return to the same address from where it was dispatched. Kindly do not send it to any other address as the package would not be acceptable there. Please address the return shipments to the Warehouse Manager, address details of which can be found on your order invoice.

Address for Self shipment:  Shop No. 604, 6 Th Floor, Raghuvir Textile Mall, Near Bhagyoday Industrial Estate, Aai Mata Road, Magob,, Surat- 395010, Gujarat, India

Contact Number-08047769840

Why did the pick up of my product fail?

We make two attempts to pick up the item. If the item is not picked up on the second attempt, the pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within the specified return/exchange period (check the product details page for the same).

How will my refund be credited?

2. If you have placed a Cash On Delivery order,

OR

1. The account name should be the same as the order name

2. The refund will be processed only once the return reaches our warehouse and passes the QC test

3. The refund will Only include the value of the ordered items.

4. Shipping costs for orders under Rs.499 are Rs.49 which is NOT Refundable.

5. Coupon benefit not valid if Bill Value reduces due to returns & coupon amount would be deducted from the refund value

6. In case the product fails Quality Control Test and if in any way, customer breaches or misuses Purvaja’s policy, then we at our sole discretion may take following steps;

7. Rs.49 COD Charges are NOT REFUNDABLE.

8. After delivery of return parcel to us. Then we provide a refund to the customer within 7 days.

a. Reserve the right to block the customer account. No evidence of such case will be provided.

b. No amount will be refunded to the customer in such case.

c. Only communication available with the customer will be through email.

d. We do not store QC failed products; it will be either donated or recycled depending upon company’s internal policies.

e. In case customer registers himself with different account and such account gets detected operating from same IP address, we may block the accounts from ordering further.